Refund policy

Right of withdrawal

  1. In compliance with the provisions of the Consumer Code, the Customer has the right to withdraw from this contract within 14 days from the moment in which the Customer, or his representative, obtains physical possession of the products. In the case of several products ordered through a single order and delivered separately, the deadline for exercising the withdrawal starts from the day on which the Customer, or his representative, obtains physical possession of the last product.
  2. The exercise of the right of withdrawal takes place through communication from the Customer to NEE, to be sent within the term indicated above, containing, unequivocally, the manifestation of the will to withdraw from the contract.
  3. The communication can be sent by e-mail, fax or letter sent by post to the following addresses:

NUOVA ELLE EMME SRL

Via Terracini, 32

51031 Agliata (PT)

info@demo-shop.it 

  1. The Customer who has exercised the withdrawal is required to return the products covered by the contract, according to the methods detailed below, within 14 days from the date on which he communicated to NEE the will to withdraw from the contract. The shipment of the products must take place at the following address:

NUOVA ELLE EMME SRL

Via Terracini, 32

51031 Agliata (PT)

  1. Following the regular exercise of the withdrawal by the Customer, NEE will reimburse the payments made in execution of the contract. NEE expressly reserves the right to charge the customer the shipping costs. In any case, any additional costs deriving from the choice at the Customer's request of a type of delivery other than the least expensive type of standard delivery that may be made available to the Customer are to be considered excluded from reimbursement. The Customer is expressly forbidden to proceed with the return with cash on delivery, which NEE therefore reserves the right not to accept.
  2. The reimbursement will take place without undue delay and in any case no later than 14 days from the day of receipt of the notice of withdrawal. The refund will be made using the same payment method used by the Customer for the payment of the purchased products, unless the Customer has expressly requested otherwise; in any case, no costs will be charged as a consequence of this reimbursement. The refund may be suspended until NEE receives the returned products, or until the Customer demonstrates that he has returned the products, whichever is the earlier.
  3. The Customer is responsible for the decrease in the value of the products resulting from the handling of the products other than that necessary to establish their nature, characteristics and functioning;
  4. The products returned by the Customer following the exercise of the withdrawal must not be in any way ruined, damaged, soiled or devoid of their components and / or accessories. In addition to this, the returned products must be complete with their original packaging, tags and labels and must not bear any signs of use other than that strictly necessary for the Customer to test the garment, exactly as it could happen in the case in where the Customer tested the garment in the dressing room of a non-virtual shop.
  5. EE reserves the right to ask the Customer for an indemnity corresponding to the decrease in assets suffered by the products if the Customer has made use of the same other than that indicated above and in any case incompatible with the general principles of good faith and fairness.